Frequently Asked Questions
Everything you need to know before your next underwater adventure.
How long does shipping take for diving equipment?
Orders placed before 2 PM are typically dispatched the same day. Standard UK delivery takes 2-3 working days, while international shipping varies by location, usually arriving within 5-10 business days.
What is your return policy for wetsuits and regulators?
We offer a 30-day return policy for unused items in their original packaging. Please ensure that dive computers and regulators have not been submerged in water to qualify for a full refund.
Do you offer servicing for scuba gear?
Yes, Mike's Dive Store provides professional servicing for regulators, BCDs, and dive computers. You can drop your gear off at our London showroom or mail it to us for maintenance.
Are the products covered by a warranty?
All new equipment purchased from us comes with a full manufacturer's warranty, typically ranging from 1 to 2 years depending on the brand and product type.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and interest-free financing options for larger purchases.